VERBATIM
Operator console
Run Setup
Scope the recordings to download and analyze
Backend Filters
Read-onlyGoogle inboundDirect inbound
Applied after RingCentral eligibility checks
Agent Preview
Lit lamps are included in the run
| Include | Agent | RC Status | EXT | Eligible | Warning |
|---|---|---|---|---|---|
| Example Zero | Enabled | 376 | 0 | No eligible calls for selected date/filter | |
| Jane Agent | Enabled | 268 | 10 | ||
| Unknown Match | Unresolved | — | 0 | Unresolved RingCentral extension | |
| Old Disabled | Disabled | 456 | 0 | Excluded from download |
Confirmation
Review the run before queueing
- Selected agents
- 2
- Eligible recordings
- 10
- Warnings
- 3
Scope: 2 agents — a separate review packet per agent (2 run jobs).
Queue Activity
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